![]() Call Forwarding allows you to redirect your calls to a forwarding number so you don't miss an important phone call. Note: When Call Forwarding is activated, you will not be able to answer calls in your home, as they will only ring at the forwarding number. Activate or Deactivate Call Forwarding Online You can administer Call Forwarding using the Optimum Voice Homepage. • Log into the. If you haven't set up an account,. • From the Features menu in the top navigation, click on Call Forwarding. • By default, the Call Forwarding feature will be set to OFF. To activate Call Forwarding, click the ON dial button next to Call Forwarding. • Using Call Forwarding, you can forward your calls to: • A Phone Number where you would like your calls forwarded. • Directly to your Voicemail (if activated). • A Do Not Disturb Message from a list of pre-recorded greetings. • Using the Call Forwarding - Advanced options, you can also schedule which calls you would like to have forwarded and when. You can choose to forward: • All Calls - you can have this call forwarding feature selected as, Always On or Set Up a Schedule for when you would like to set up a schedule for this to be enabled. ![]() Call Forwarding can be scheduled by days of the week and time of day. • When your Line is Busy • Or if your Line is Not Answered. Set a Call Forwarding. Activating Call Forwarding You can activate Call Forwarding whenever you want your calls to be sent to another phone, including a. FAQs related to Call Forwarding Answers to some of your questions about Call Forwarding. How do I activate Call. If Call Forwarding is activated, the phone. If you select to forward calls when the Line Is Not Answered you can also select the number of rings the caller would hear before the call is forwarded. • Once you have made your selections above, click Submit. • To disable Call Forwarding, simply click the OFF dial button to change the current status to OFF. Back-Up Phone This feature forwards calls when there is a system interruption. You can have your calls automatically sent to an alternate number, such as a mobile phone. • To setup this feature, you would simply enter a phone number in the Back-Up Phone section (which is located at the bottom of the Call Forwarding section) and click Submit. Note: When your service is restored, calls will automatically ring to your Optimum voice home telephone number. However, if you have basic call forwarding set up, calls will continue to be forwarded to the specified number. Activate or Deactivate Call Forwarding From Your Phone Call Forwarding can also be controlled from your phone: • Dial *72. • Listen for stutter dial tone. • Dial the number to which you want calls forwarded. • Listen for ring tone: • If the phone is answered, your calls will be forwarded. • If line is busy or there is no answer, try the above steps again. To verify Call Forwarding is in effect: Dial *72 and you will hear an announcement that the feature is successfully activated. To deactivate call forwarding dial *73. You will hear 3 beeps followed by a dial tone indicating that Call Forwarding has been successfully turned off. Note: Even when Call Forwarding is active, you will hear a short, abbreviated ring on your Optimum Voice line indicating that an incoming call has been forwarded. Note: Call Forwarding is available within the United States, Alaska, Canada, Hawaii, Puerto Rico and the US Virgin Islands. Call Forwarding is one of included with Optimum Voice. ![]() You can manage Forward All Calls: •. To activate Forward All Calls from your phone: • Pick up your handset and press *72. Listen for stutter tone (a series of short beeps). • When the stutter tone begins, enter the ten-digit area code and phone number to which you want calls forwarded, and wait for the confirmation tone. After the confirmation tone, the system automatically places a courtesy call to the phone number you dialed. If the call is answered or the voice mail at that number answers the courtesy call, the feature is activated. • A confirmation tone indicates successful activation. • If the number you dialed is invalid, you will hear an error message or a busy signal. • You can attempt to forward the number again if it fails; this time add a 1 before the area code when entering the forward-to number. • If no one answers the call and voice mail does not pick up, you cannot forward your calls to that number. To cancel Forward All Calls from your phone, press *73. Listen for the confirmation tone. To activate Forward All Calls online: •. • Select Manage Phone Features. • For Call Forwarding, select (edit). • Select Forward All Calls. • Enter the number you want to forward calls to, or select a number you've used previously from the drop-down list. • Select Save Changes. To cancel Forward All Calls online, select Off.
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May 2018
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